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Are hotels open? Can I still use AirBnB? What safety precautions must they take?

Last Updated: 07/10/2020

Hotels, AirBnB, and other short-term rentals are allowed to open. However, be sure to check with your destination to see if there are any local restrictions.

The State has issued Executive and Administrative Orders which allows municipalities and counties to impose restrictions on hotels, motels, guest houses, and online marketplaces for arranging and offering lodging.

To save lives and stop the spread of COVID-19, wear a mask, wash your hands, practice social distancing, and stay home if you are sick.

Face coverings are required in indoor public spaces and in outdoor public spaces when social distancing is difficult to maintain.

Hotel Sanitization Guidance

Hotels and motels must comply with the safety protocols outlined in Department of Health Executive Directive No. 20-024, which includes:

  • Maintaining continuous 24-hour, seven-day-a-week coverage of a Front Desk by at least one employee,
  • Training a Front Desk employee to respond to a guests' inquiry related to health and safety, including but not limited to, the location of hospitals in the vicinity of the hotel, emergency telephone numbers, and options for seeking treatment or testing for virus diseases during a public health crisis
  • Ensuring every guest room is cleaned and sanitized and provided with an adequate supply of clean towels, sheets, and pillowcases prior to occupancy by a new guest
  • Ensuring every occupied guest room is cleaned and sanitized every day, and that the room is provided with an adequate supply of clean towels, sheets, and pillowcases and that the towels, sheets, and pillowcases are changed no less frequently than once every day
  • Ensuring all public spaces are cleaned and sanitized at least once every day
  • Ensuring all frequently touched surfaces by guests are cleaned and sanitized regularly throughout each day
  • Providing employees with sanitization products

For a full list of safety requirements, businesses should refer to Executive Directive No. 20-024.

Note: This summary is not a replacement for fully complying with the terms of DOH Executive Directive No. 20-024, and businesses should read the full guidance carefully to ensure full compliance.

Sources:Executive Order 108,Administrative Order 2020-8,Administrative Order 2020-9;Executive Order No. 163; Executive Directive No. 20-024