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What if I can’t pay my water, gas, electricity, phone, or Internet bill due to the outbreak? Is the State doing anything to prevent utility shutoffs?

Last Updated: 06/17/2021

No one will face a gas, water, or electric utility disconnection before December 31st, 2021.

Households with residential internet service accounts currently being used by school-aged children for educational purposes will also be protected from disconnection.

The formal moratorium on gas, electric, and water utility shutoffs will end on July 1st, 2021 with a grace period that will run through December 31st, 3021. The six-month grace period is for customers to enroll in payment assistance plans.

Following the grace period, the annual Winter Termination program will remain in effect and prevent electric or gas shutoffs for certain households, including some seniors and low-income families, through March 15, 2022.

Before disconnecting gas, electric, water, internet, or voice services services to a New Jersey resident, cable or telecommunications service providers must offer are required to enroll customers with an already existing account in an interest free payment plan of at least 12 equal monthly installments, including the balance already due and the ongoing balance for any services provided during the payment plan period.

Utility Assistance

If you need help paying your utility bills or your arrears, contact your utility company about assistance programs and payment plans, or visit BPU's "Assistance Programs" page for information about programs that can help.

For additional help, the Department of Community Affairs (DCA) has a variety of programs that can help with rent costs, eviction prevention, and more. For more information, visit nj.gov/dca/dcaid

Note: For any questions about your service, first contact your utility company. A list of public gas and electricity utility company phone numbers is available here.

If you are unable to resolve an issue with your utility company, you should contact BPU's Customer Assistance team by filling out this online form, or by calling (800) 624-0241 and leaving a voicemail.

Source: Executive Order No. 229; Executive Order No. 246