Ask Your COVID-19 Questions Here

What if I can’t pay my water, gas, electricity, phone, or Internet bill due to the outbreak? Is the State doing anything to prevent utility shutoffs?

Last Updated: 04/14/2020

Water

Governor Murphy has announced that all municipal and private-sector water utilities in New Jersey have voluntarily agreed to suspend shut-offs during this COVID19 emergency. No New Jerseyan should fear losing their access to clean water.

Gas and Electric

The New Jersey Board of Public Utilities (NJBPU) has also announced that the state's public gas and electric utilities have universally agreed to suspend service shutoffs statewide in response to the COVID-19 pandemic.

Phone and Internet

Governor Murphy has issued an executive order prohibiting Internet and phone services from being shut off until 30 days after our current public health emergency has ended.

All service downgrades, service reductions, or late fees due to nonpayment are prohibited unless they are imposed in accordance with a policy approved by the Board of Public Utilities.

Any Internet or phone service that was disconnected due to nonpayment after March 16 must be reconnected.

Note: A cable or telecommunications provider that provides residential internet and voice services to New Jersey residents may collect 1) a fee or charge imposed for late or otherwise untimely payments that become due from the date of this Order for residential internet or 2) a fee or charge imposed for voice service reconnections, other than what is described below, only if acting pursuant to a policy approved in writing by the Board of Public Utilities as long as this Order remains in effect.

Source: https://www.bpu.state.nj.us/bpu/pdf/COVID19%20Utility%20Shutoffs%20Suspended_Press%20Release_3.13.20_FINAL.pdf; Execute Order No. 126