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What if I can’t pay my water, gas, electricity, phone, or Internet bill due to the outbreak? Is the State doing anything to prevent utility shutoffs?

Last Updated: 03/04/2021

Water, Gas, and Electricity

No household may have its electricity, gas service, or water service shut off for nonpayment. This moratorium on utility shutoffs is extended to at least June 30, 2021 and applies to all residential gas, electric and water utilities, both public and private.

If there is any customer whose service has been disconnected since March 16, 2020, their service must be reconnected.

In addition, utilities will not be charging late fees nor fees to reconnect services that have been disconnected.

Although utility service shutoffs are still suspended, customers are still encouraged to set up payment plans with their utilities so they can begin paying their bills, if they are able, over a period of time.

If you are struggling to pay your utility bills, contact your utility company about assistance programs and payment plans, or visit BPU's "Assistance Programs" page for information about programs that can help.

Note: For any questions about your service, first contact your utility company. A list of public gas and electricity utility company phone numbers is available here.

If you are unable to resolve an issue with your utility company, you should contact BPU's Customer Assistance team by filling out this online form, or by calling (800) 624-0241 and leaving a voicemail.

Phone and Internet

Cable and telecommunications providers are prohibited from disconnecting Internet service in households that have one or more school-age children that may be using these services for educational purposes.

Also, if a household experiences a change of circumstances where school age children will be using their home Internet service for school, the cable and telecommunications company will be required to reconnect that Internet service.

Before disconnecting residential internet and voice services to a New Jersey resident, cable or telecommunications providers are required to enroll customers with an already existing account in an interest free payment plan of at least 12 equal monthly installments, including the balance already due.

Cable or telecommunications providers may not disconnect services to a New Jersey resident who has entered into a payment plan so long as they make timely payments under the payment plan they selected.

Source: Executive Order No. 229